Stuck on something, found a wrong number, or wondering what we do with your data? Both answers live here.
A person — not a bot — answers within a day, usually faster.
Feature requests and pairing debates — your voice shapes the roadmap.
Settings → Account → Restore purchases — sign in with the PAIR account that bought PAIR+ and it comes right back, on any device.
Sign in with the same PAIR account on each device — your pantry, cellar and saved plates follow you between phone, tablet and the web app.
Every ingredient page has "Suggest a fix" at the bottom — or email contact@pair.support with the entry and the correction. Sourced fixes ship weekly.
Subscriptions are billed securely through the web app. Manage or cancel anytime in Settings → Account → Membership — you keep PAIR+ until the current period ends, and your saved plates stay yours.
Purchases are billed through the web app. If a charge looks wrong or you'd like a refund, email contact@pair.support with the details and we'll help you sort it out.
Settings → Account → Export data downloads your pantry, cellar and recipes as JSON. Settings → Account → Delete my data erases your account and everything in it within 30 days. You can also email contact@pair.support to make either request.
PAIR supports system font scaling, VoiceOver and TalkBack. If something is hard to use with assistive tech, tell us at contact@pair.support — accessibility reports jump the queue.
What's in your kitchen never leaves it unless you turn on sync — and then it's encrypted in transit and at rest.
PAIR is paid for by PAIR+ subscriptions, not by you being the product. No third-party trackers, ever.
"What's in season near you" is computed on-device from a coarse region. Your location is never stored or shared.
Settings → Account → Delete my data. One tap wipes account, pantry, cellar and recipes — for good, within 30 days.
This policy explains how PAIR App LLC ("PAIR", "we", "us") collects, uses and protects information when you use the PAIR web app (and our iOS & Android apps as they launch) (the "Service"). By using the Service you agree to this policy. If you don't agree, please don't use the Service.
PAIR App LLC is the data controller for the Service and is based in Miami Lakes, Florida, USA. For any privacy question or request, contact us at contact@pair.support.
Information you give us: an email address if you create an account, and the content you create — saved plates, pantry, cellar and recipes — if you enable sync. If you email us, we keep that correspondence.
Collected automatically: a device identifier, app version, and anonymous, aggregated crash and performance diagnostics so we can fix what breaks.
Approximate location: "what's in season near you" uses a coarse region derived on-device. We don't collect or store precise GPS location.
Payments: subscriptions and purchases are processed by our payment provider (RevenueCat, with card processing by Stripe). We receive confirmation of your subscription status but never your full card number.
To provide and sync the Service, remember your preferences, process subscriptions, respond to support requests, diagnose and fix problems, keep the Service secure and prevent abuse, and meet legal obligations. We do not use your content to build advertising profiles.
Where the GDPR applies, we rely on: performance of a contract (to run your account and sync); legitimate interests (to secure and improve the Service); consent (for optional location features, withdrawable any time); and legal obligation (to keep required records).
We do not sell, rent or trade your personal information. We share it only with service providers who process it on our behalf under contract — our cloud host for sync (Supabase), our payment provider (RevenueCat and Stripe), and crash-diagnostics tooling — and only as needed to run the Service.
We may also disclose information if required by law, to enforce our terms, or as part of a merger or acquisition — in which case we'll notify you first.
We keep your account data while your account is active. If you delete your account, we erase your personal data within 30 days, except anything we must retain for legal, tax or fraud-prevention reasons. Anonymous, aggregated diagnostics may be kept indefinitely.
Synced data is stored with our cloud host (Supabase) and encrypted in transit and at rest. We limit staff access to personal data and review our safeguards regularly. No system is perfectly secure, but we work to protect your information and will notify you and regulators of a breach where the law requires.
Depending on where you live, you may have the right to access, correct, delete, port or restrict your data, and to object to certain processing. Export and deletion are built into Settings → Account; for anything else, email contact@pair.support and we'll respond within the time the law allows.
California residents: we do not sell or share personal information as defined by the CCPA/CPRA, and we won't discriminate against you for exercising your rights. EEA/UK users may also lodge a complaint with their local data-protection authority.
PAIR is not directed to children under 13 (or the minimum age in your country), and we don't knowingly collect their data. If you believe a child has given us information, contact contact@pair.support and we'll delete it.
PAIR is operated from the United States, and your information may be processed there and in other countries where our providers operate. Where required, we use appropriate safeguards such as the Standard Contractual Clauses for cross-border transfers.
We'll update this policy as the Service evolves. Material changes will be announced in the app or by email, and the "last updated" date above will change. Continuing to use PAIR after an update means you accept the revised policy.
Questions, requests or complaints? Email contact@pair.support or write to PAIR App LLC, Miami Lakes, FL, USA. A human reads every message.