A person — not a bot — answers within a day, usually faster.
Feature requests and pairing debates — your voice shapes the roadmap.
Sign in with the account you bought on, then use Restore purchases on the paywall screen. Billing lives behind Manage billing on your membership card in the Account tab.
PAIR is local-first: everything works signed out and mirrors to your account when you sign in — reconciling rather than overwriting. Sign in with the same account on each device and your cellar, saved recipes and shorthand follow you between phone, tablet and the web app.
Send it to us from Account → Help & feedback, or email {{ email }} with the entry and the correction. Sourced corrections go into the next data pass.
Subscriptions are billed by Apple or Google, so manage them there: on iOS, Settings → your name → Subscriptions → PAIR; on Android, Play Store → Subscriptions → PAIR. Cancel any time and Pro stays active until the period ends.
Purchases run through the App Store and Google Play, so refunds are handled under their policies — reportaproblem.apple.com for iOS, or Play Store → Order history for Android. If a charge looks wrong, email {{ email }} and we'll help you sort it out.
Email {{ email }} to request a copy of your data or to have your account and everything in it erased. We action both by hand and confirm when it is done — export within 30 days, deletion within 30 days.
PAIR supports system font scaling, VoiceOver and TalkBack. If something is hard to use with assistive tech, tell us at {{ email }} — accessibility reports jump the queue.
Your recipes, cellar and shorthand stay on your device unless you turn on sync — and then they are encrypted in transit and at rest.
PAIR is paid for by Pro subscriptions, not by you being the product. No third-party trackers, ever.
"What's in season near you" is computed on-device from a coarse region. Your location is never stored or shared.
Settings → Account → Delete my data. One tap wipes account, cellar, recipes and shorthand — for good, within 30 days.
This policy explains how PAIR App LLC ("PAIR", "we", "us") collects, uses and protects information when you use the PAIR mobile apps and web app (the "Service"). By using the Service you agree to this policy. If you don't agree, please don't use the Service.
PAIR APP LLC is the data controller for the Service, at 15122 NW 87th Ct, Miami Lakes, FL 33018, USA. This policy is governed by the law of the State of Florida, with exclusive jurisdiction in Miami-Dade County. For any privacy question or request, contact us at {{ email }}.
Information you give us: an email address if you create an account, and the content you create — saved plates, cellar, recipes and shorthand — if you enable sync. If you email us, we keep that correspondence.
Collected automatically: a device identifier, app version, and anonymous, aggregated crash and performance diagnostics so we can fix what breaks.
Approximate location: "what's in season near you" uses a coarse region derived on-device. We don't collect or store precise GPS location.
Photographs you scan: when you scan a menu or a recipe, that image is sent to Anthropic's vision model, which reads it into text — dishes, ingredients, amounts, method steps. It is not used to train models, and the pairing itself runs afterwards on PAIR's own data. Do not photograph anything you would not want processed by a third party.
Payments: subscriptions are processed through RevenueCat and Stripe, and through Apple where you buy in-app. We receive confirmation of your subscription status but never your full card number.
To provide and sync the Service, remember your preferences, process subscriptions, respond to support requests, diagnose and fix problems, keep the Service secure and prevent abuse, and meet legal obligations. We do not use your content to build advertising profiles.
Where the GDPR applies, we rely on: performance of a contract (to run your account and sync); legitimate interests (to secure and improve the Service); consent (for optional location features, withdrawable any time); and legal obligation (to keep required records).
We do not sell, rent or trade your personal information. We share it only with service providers who process it on our behalf under contract, and only as needed to run the Service: Vercel and Supabase (hosting, database and sync), Stripe and RevenueCat (subscriptions), Apple (in-app purchases), Anthropic (reading photographs you scan), Voyage AI (search), and Photon / OpenStreetMap Nominatim (turning a place name into a region).
We may also disclose information if required by law, to enforce our terms, or as part of a merger or acquisition — in which case we'll notify you first.
We keep your account data while your account is active. If you delete your account, we erase your personal data within 30 days, except anything we must retain for legal, tax or fraud-prevention reasons. Anonymous, aggregated diagnostics may be kept indefinitely.
Synced data is encrypted in transit and at rest. We limit staff access to personal data and review our safeguards regularly. No system is perfectly secure, but we work to protect your information and will notify you and regulators of a breach where the law requires.
Depending on where you live, you may have the right to access, correct, delete, port or restrict your data, and to object to certain processing. Export and deletion are built into Settings → Account; for anything else, email {{ email }} and we'll respond within the time the law allows.
California residents: we do not sell or share personal information as defined by the CCPA/CPRA, and we won't discriminate against you for exercising your rights. EEA/UK users may also lodge a complaint with their local data-protection authority.
PAIR is not directed to children under 13 (or the minimum age in your country), and we don't knowingly collect their data. If you believe a child has given us information, contact {{ email }} and we'll delete it.
PAIR is operated from the United States, and your information may be processed there and in other countries where our providers operate. Where required, we use appropriate safeguards such as the Standard Contractual Clauses for cross-border transfers.
We'll update this policy as the Service evolves. Material changes will be announced in the app or by email, and the "last updated" date above will change. Continuing to use PAIR after an update means you accept the revised policy.
Questions, requests or complaints? Email {{ email }} or write to PAIR APP LLC, 15122 NW 87th Ct, Miami Lakes, FL 33018, USA. A human reads every message.